Supply Chain Fulfillment Specialist

Job Type: Full Time
Job Location: Los Angeles

JOIN HexClad | We’re HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay’s endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Our highly profitable omnichannel success is disrupting the traditional impact of cookware. We create home moments, embracing the heart of success through food memories made at your table.

We’ve cultivated a powerhouse team and believe you might have the necessary skill set to join our revolution. 

If you’re passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply.

YES, CHEF! | We are seeking an experienced Supply Chain Fulfillment Specialist, where you’ll help ensure orders are processed accurately and efficiently. Your attention to detail will make a big difference in delivering happiness to our customers’ kitchens. Come get in our kitchen and help us shape the future of cookware for everyone. 

Location | In Office, LA HexQuarters

Time Zone Expectations | PST

Details | Full Time- Exempt 

Reporting to | Global Fulfillment Manager

TASTE SUCCESS | As our Supply Chain Fulfillment Specialist, , you will play a crucial role in our operations by managing the end-to-end fulfillment process, from order processing to shipping and delivery. You will work closely with our warehouse team, logistics partners, and customer service team to ensure a seamless and efficient fulfillment experience for our customers

  • Experience: Previous experience using to streamline order fulfillment processes and enhance operational efficiency.
  • Inventory Management: Monitor inventory levels and stock availability, coordinating with the warehouse team to ensure adequate stock levels to fulfill customer orders.
  • Shipping Coordination: Coordinate with logistics partners and carriers to schedule pickups and deliveries, ensuring timely and cost-effective shipping methods.
  • Quality Control: Perform quality checks on outgoing orders to ensure accuracy, completeness, and adherence to quality standards before shipping.
  • Order Tracking and Communication: Provide order tracking information to customers and internal stakeholders, responding to inquiries and resolving any issues or discrepancies related to order fulfillment.
  • Report Generation: Create monthly reports across all fulfillment channels. 
  • Amazon Shipment Management: Coordinate inbound and outbound shipments to and from Amazon fulfillment centers, ensuring timely delivery and adherence to Amazon’s guidelines and requirements.
  • Fulfillment by Amazon (FBA) Operations: Manage FBA inventory levels, monitor FBA storage fees, and coordinate FBA shipments to optimize inventory turnover and minimize storage costs.
  • Inbound Supply Chain Management: Work closely with the planning team to forecast demand, plan inventory levels, and coordinate inbound shipments from suppliers to fulfillment centers, ensuring adequate stock availability and minimizing stockouts.
  • Inventory Management: Monitor inventory levels across Amazon fulfillment centers and coordinate replenishment shipments as needed, maintaining optimal inventory levels to meet customer demand and minimize excess inventory.
  • Distribution and Mapping: Collaborate with the distribution team to map inventory to fulfillment centers based on demand patterns, geographic location, and shipping costs, optimizing the distribution network for efficiency and cost-effectiveness.
  • Process Improvement: Identify opportunities for process improvements and efficiency gains in Amazon operations and supply chain management, implementing best practices and automation solutions to streamline workflows and reduce costs.
  • Performance Monitoring: Monitor key performance indicators (KPIs) related to Amazon operations and supply chain management, analyzing data to identify trends, issues, and opportunities for improvement, and reporting findings to management.


  • 2+ years of experience in order fulfillment, logistics, or warehouse operations, preferably in a retail or e-commerce environment.
  • 1+ year 
  • Strong attention to detail and accuracy, with the ability to maintain high standards while working in a fast-paced environment.
  • Proficiency in computer systems and software, including order OMS, WMP, IMS, ERP and shipping software.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment and collaborate with cross-functional teams.
  • Knowledge of shipping and logistics processes and regulations is a plus.
  • Strong understanding of Amazon’s fulfillment processes, including FBA operations, inbound shipment management, and inventory replenishment.
  • Proficiency in inventory management systems and software, with experience using Amazon Seller Central and other ecommerce platforms preferred.
  • Analytical mindset and problem-solving skills, with the ability to analyze data, identify trends, and make data-driven decisions to optimize operations and improve performance.
  • Bachelor’s degree in Supply Chain Management, Logistics, Operations Management, or related field, preferred.
  • Love of food and cooking! Cooking skills and/or experience in the culinary industry a plus.

SHARED MEALS | The role is great, and there’s more in it for you!

Compensation | Exact compensation may vary based on skills, experience, and location.

Bonus | Annual bonus potential 

Health | 100% of the employee premium covered on select choice plans, and offers dental+vision 

401k | up to a 4% match of salary on 401k contributions

Unlimited Time Off  | An unlimited approach to support your time away from work 

Cookware  | Upgrade your home with employee perks

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