International eCommerce Manager

JOIN HexClad | We’re HexClad, driving the hybrid revolution to elevate kitchens across the globe. From bootstrap roots to Gordon Ramsay’s endorsement, HexClad thrives as a pre-IPO, best-in-class cookware brand. Our highly profitable omnichannel success is disrupting the traditional impact of cookware. We create home moments, embracing the heart of success through food memories made at your table.

We’ve cultivated a powerhouse team and believe you might have the necessary skill set to join our revolution. 

If you’re passionate about building a consumer brand that goes beyond the transaction, this is your sign to apply.

YES, CHEF! | We are seeking an International eCommerce Manager to oversee and manage all eCommerce operations  across multiple Shopify stores. This remote role involves merchandising, customer experience optimisation, competitor analysis, and online trading. The ideal candidate will have a deep understanding of eCommerce tools, a strategic mindset, and the ability to get hands on autonomously. Your success will be measured by the store conversion rate, AOV and revenue growth. Come get in our kitchen and help us shape the future of cookware for everyone. 

Location | Based in the EU/UK, preferably London with the flexibility to meet in London, once a month

Time Zone Expectations | UK

Details | Full Time- Exempt 

Reporting to | Head of International Growth 

TASTE SUCCESS | As our International eCommerce Manager you can count on:

  • GTM Development: Developing  pricing strategies backed into contribution margin and running pricing tests.Planning and executing onsite tasks set by the growth team, including translations and media, optimising the store view for maximum performance.
  • Website Custodianship: Manage merchandising, planning and executing offers, driving key actions such as email sign-ups, running CRO tests, and customer surveys agreed by the growth and retention teams  to increase AOV, conversion rate, and LTV on our website
  • Managing all website-related activities across store views, including overseeing and building landing pages, funnels, implementing sales, and new features.
  • Ensuring the website is bug-free and pixel-perfect, and always addressing issues and quality assurance.
  • Monitoring and creating online reports and web analytics to inform commerce strategy.
  • CX Ownership: Own of customer experience, ensuring a tailored experience across every touchpoint on the customer journey.Conducting surveys and deep customer research to expand our understanding of our best customer cohorts by territory.
  • Cross Collaboration: Working with growth, brand and retention teams to implement and execute strategies. Collaborating with customer support teams to enhance overall customer service and resolve eCommerce-related issues.
  • Compliance: Ensuring compliance with territory laws and regulations.
  • Adjusting  product display and inventory requirements based on territory preferences.
  • Informing the full funnel from advertising to post-purchase advocacy with onsite learnings. 
  • Focusing on localised market preferences and ensuring they are accounted for on the site.
  • Ensuring internal planning and monitoring systems are updated, and strategies are executed on time and to a high standard.
  • Managing inventory to ensure optimal stock levels and liaising with logistics teams, as well as managing and proposing optimal merchandise assortment per channel .
  • Developing and executing a roadmap of new features.
  • Ensuring all plugins, apps, and data flow are working correctly and maintained. 

Requirements

  • 5+ years of experience as an eCcommerce manager or agency ecommerce manager, ideally in fast-growing companies where autonomy and effective decision-making are highly valued. 
  • Exceptional organisational skills, diligence, and high standards.
  • Strong grasp of ecommerce and the dynamics across teams. 
  • Capable of managing multiple complex projects simultaneously while remaining calm and effective.
  • In-depth knowledge of e-commerce and all aspects of commerce trading.
  • Operational proficiency in paid media, Conversion Rate Optimisation (CRO), and analytics.
  • Experience with analytics tools such as Northbeam, capable of running complex tests and generating detailed reports.
  • Ability to manage multiple teams across different time zones
  • Strong understanding of UX best practices.
  • Proficient with tools like Figma, Klaviyo, and other e-commerce SaaS platforms.
  • Proficient in Microsoft Excel or Google Sheets.
    Deep understanding of Shopify, Google Analytics, Northbeam, and other e-commerce SaaS tools.
  • Experience with top-tier e-commerce tools like Klaviyo, Motion, and others.
  • An interest in the culinary and cookware world 
  • Love of food and cooking! Cooking skills and/or experience in the culinary industry a plus.

SHARED MEALS | The role is great, and there’s more in it for you!

Compensation |  Exact compensation may vary based on skills, experience, and location.

Bonus | Annual bonus potential 

Unlimited Time Off  | An unlimited approach to support your time away from work 

Cookware  | Upgrade your home with employee perks 

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